FAQs

We have tried to answer most of your questions here but please feel free to contact us if you have any other queries.

Location.

We can be found in Unit 2 Park Street DY6 9LX Kingswinford. Just off the hight street on the road opposite to the Library.

There is a 2 hours Free car park at the back of the cooperative.

Workshops.

The studio can be chilly so please wear layers if the weather is cold.

As you are working with metal you will need sensible closed toe shoes, tight sleeves and be able to tie your hair back if it is long. Please try not to wear fake nails as they can be torn.

We are happy to discuss special themes and alternative dates for workshops – although these do need a minimum of 6 people to attend.

Please note that to attend the workshops you must be 16 years or older.

Repairs.

We work with any precious metal and can also reset or supply stones. Any services that we can not do in the Studio can be supplied by our extensive contacts in the trade.

Resizing or polishing can be normally be done while you wait but we will always give you an estimate of the time needed for more complicated repairs.

Our price list is on display at the shop and we will talk over costs with you before starting work.

Commissions and Transformations.

We are happy to undertake commissioned pieces of jewellery so that you have a totally unique and personal piece. The initial discussion will not be rushed so you can be sure that you have the correct design. We can send several ideas for you to ponder and can provide pictures of other pieces we have made for inspiration. Work will only start when you have approved the final design.

These commissions can be made with new metal or we can reuse any broken pieces that belong to you. They will be melted down and any metal that is not used will be either returned to you or the scrap value can be put against the invoice.

We can also transform older, sentimental pieces that are no longer worn. This may include melting the pieces together to create a new piece, such as taking two old wedding rings and combining them into a new one or changing the piece into a more suitable form, such as making a ring into a brooch.

Different colours and grades of metal can be melted together although the final carat and colour can not be predicted. There may also be some tiny visible marks in the finished piece due to the nature of the process. Platinum in particular is difficult to work with and can not always be successfully remelted.

Transformations can be hallmarked but we can not guarantee the hallmark after melting as the Birmingham Assay Office will use laser to test the metal and if any of the original jewellery was badly repaired in the past it may affect the final grade of the new design.

We will try to reuse stones from old rings if you wish but as the original piece may not be sound we can not guarantee that there will not be a hidden fragility within the stone. We will do our best.

Guarantees.

Please see our shop policy for a full list of guarantee timings.

Send us an enquiry

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Get in touch

Tournebize Jewellery
Unit 2
Park St
Kingswinford
DY6 9LX

Tournebize Jewellery
Unit 2
Park St
Kingswinford
DY6 9LX

Opening Times
Mon: 9am - 5pm
Tue: 9am - 5pm
Wed: CLOSED
Thur: 9am - 5pm
Fri: 9am - 5pm
Sat: 9am - 5pm
Sun: CLOSED