WeWe do not Vouchers

Voucher can be spend in store toward Jewellery collections, Workshops, transformations and Commissions within 6 months from the date shown. Vouchers are NON-REFUNDABLE.

Deposit

A deposit may be required prior to booking a Commission, Repair, Workshop or to reserve/order a piece of jewellery from the store. Deposits are NON- REFUNDABLE.

Return

. This can be done within 14 days from purchase. In return, the customer will receive a voucher equal to the value of the return (see section “Voucher” for details). The returned item must be un-used and undamaged and include presentation of the original receipt. Only jewellery from vintage and bespoke collection can be subject to return. Transformation and commission items are exempt from return or refund.

Refund

In the unlikely event that we have booked your jewellery for repair, transformation or commission and that we have not been able to carry out your order, we may offer a cash refund for any deposit paid or a voucher equivalent to the deposit. We do not offer cash refund for any of our jewellery and services otherwise.

Guarantee

– Repairs are guaranteed 3 months from collection. This covers manufacturing defaults for the repairs undertaken only.

– Commissions and transformations are guaranteed 6 months from collection. This covers manufacturing defaults only.

– Jewellery Items are guaranteed 6 months from collection. This covers manufacturing defaults only.

– Workshops: any jewellery completed during a workshop will not be guaranteed for repair.

Get in touch

T: 07762 980602
E: tournebizejewellery@gmail.com